We do our best to answer all emails within 48 hours. We've written this website with an eye toward answering many of the questions that authors have about editing and production, but we realize we can't address them all. Especially regarding the cost of your final product, whether it's a printed copy or an ebook, the discussion is one that best takes place directly between you and one of our designers. See Design.
The steps in front of you might seem overwhelming, but you'll be working directly with professionals who are used to dealing with new and experienced authors. We're sure, too, that when you compare us with the high and low end of our competitors' offerings, you'll find our prices reasonable and fair, and our customer service unparalleled.